Does my credit card get billed automatically?
Yes. Our monthly service is automatically charged to your credit card on file for your convenience. If you wish to cancel your subscription, simply click the cancel link in your member control panel. If you wish to change or add another subscription to your current subscription you can do so in the member control panel.
Back to Top
What is the best way to reach us for help?
The best way is either by emailing us at: support@swingtrades.com or by using the support request form on this site.
Back to Top
How can I retrieve a forgotten password?
Passwords are chosen by you, so keep a record of the password you choose. However, if you do forget your password, click on the lost password link on the login page. Type in your username or email address and your password will be sent to your email.
Back to Top
Where can I find an online broker?
Visit our Links section for broker and other trading resources. We also recommend the following preferred brokers: SOFDirect.com and AIMDayTrader.com.
Back to Top
How do I cancel my subscription?
Click on the cancel link in your member control panel.
Back to Top
Do you prorate or give refunds?
All purchases are final. However prorated refunds are considered on a case-by-case basis provided that it is initiated within the first 30 days of the subscription. No refunds are given for subscriptions continued past the first month. Non-recurring products such as videos are not refundable. You will not be rebilled for any services once you have canceled your subscription.
Back to Top
There is a constant clicking noise coming from the browser. Is there any way to turn this off?
The trade tables on the left browsers are updated once every minute. The clicking sound you hear is from the browser refreshing. You may turn off this clicking sound by performing the following:
- Go to Control Panel->Sounds and Audio->Sounds
- In the Program Events window, scroll to Windows Explorer
- Select 'Start Navigation' and set the noise to ‘None’
Back to Top
How do I know what is appropriate conversation in the chat room?
The Rules of the Chat Room may be found here.
Back to Top
Who are the Moderators in the Chat Room?
There are two moderators in the chat room. James is the Head moderator in the room. Ken is the second. Both are Moderators are from the SwingTrades.com’s Strategy Team.
Back to Top
I notice the Moderators referring to three types of trades, Type A, Type B, and Type C. What does this mean?
The Moderators will refer to three different day trading strategies. These strategies are explained thoroughly in our day trading video.
To get the most out of your time with the Moderators, it is highly recommended that you go through the video before participating in the chat room.
Back to Top
What time is the Chat Room in operation?
The Moderators are in the room from approximately 8:45 am to 4:00 pm est.
Back to Top
What criteria do the Moderators use sell or exit a trade?
All trades will either hit the target price or the stop price. All trades have a 1% target price. The Moderators will suggest taking profits when the 1% target is hit. While the entry and exit techniques are outlined in the Strategies page, traders should use their own discretion when trading. All trading decisions are the sole responsibility of the Member and not SwingTrades.com, or any of its affiliates/employees.
Back to Top
Chatroom Rules
Please be sure to read the following rules thoroughly!
The moderators of SwingTrades.com (ST) reserve the right to ban a member for any offense of the following rules.
A banned member may forfeit their subscription without recourse depending on the severity of the violation.
Please remember that ST’s chat room is a serious real time financial trading environment. The members are here to learn and to profit from the market. As such, unnecessary chat activity, unruliness, and general behavior not conducive to such an environment will not be tolerated.
1. ST encourages members to post their personal trades! Keep it simple, such as: B(ought) 550 INTC @ 23.22 (or use “S” for shorted) Post only realistic trades. Any posting of trades deemed fictional is not allowed. Posting of any trades that “fade”, “counter”, or are opposite of ST’s stock trades is strictly prohibited.
2. The chat room is designed for members to share information about general stock strategies and stocks to watch. However, no off-topic conversation is allowed. Keep chat to a minimum, and well within the context of the chat room.
3. DO NOT “whisper” or “private message” the moderators from 8:30–11:00 AM EST and from 2:00–4:00 PM EST. If you have questions or comments for the moderators, please refrain from doing so until the “dead” periods of the stock market or via contact form after the market closes.
4. Questions may be asked openly in the chat room at any time. However, if the question is not answered, the moderators are busy! Do not repeat the question, rather wait for a slower period of the trading day or contact us after the market.
5. Offensive language or swearing is prohibited. You are free to use such language in the confines of your own environment.
6. Offensive language or abuse directed to ST’s moderators is strictly prohibited. Of course, compliments or praise is graciously accepted.
7. Offensive language or abuse directed to other ST’s members is strictly prohibited.
8. Your “handle” or “nickname” in the chat room must be acceptable and non-offensive. The same, or “near” moderator type of names is prohibited.
9. All questions about stock entry and exit points must be directed to the moderators.
10. At ST, we believe that trading stocks requires attention and a “positive” attitude. As such, negative comments or commentary is not allowed. If you don’t have anything positive to say or to contribute, don’t say it.
11. You are free to “whisper” or to “private message” other members. However, if they do not wish you to do so, you must cease immediately.
12. Do not type in ALL CAPS. This is considered “shouting” in the chat room.
13. No solicitation of any kind is permitted. This includes questions like, “How is XYZ Company’s Service/Product? Does anyone know?”
14. Do not hype stocks. You may mention it or discuss it, but a continuous aggressive “sales pitch” stance on a stock is not allowed.
15. Pumping and dumping, hyping or repeatedly mentioning a stock in an aggressive manner is not tolerated, and will result in a permanent ban from the chat room.
16. Do not post other sites URLs. Any violation of this will result in a permanent ban.
17. “Polling” of ST members is not allowed. Asking questions like, “Who still has their shares?” or, “Who else thinks this may be a good trade?” is prohibited.
18. Any redistribution of any information including ST’s calls, news, commentaries, archived results, or any information typed in the chat room is strictly prohibited. You will be permanently banned if found to be doing so.
19. Posting entries and exits on stocks from our swing trading service alerts is prohibited.
Back to Top
|
